The Agency for the Cooperation of Energy Regulators (ACER) and the Council of European Energy Regulators (CEER) in cooperation with the Energy Community produced the 7th edition of the MMR. The Annual Report on the Results of Monitoring the Internal Electricity and Natural Gas Markets consists of four volumes: the Electricity Wholesale Market, the Gas Wholesale Market, the Electricity and Gas Retail Markets, and Customer Protection and Empowerment with focus on developments related to the calendar year 2017.
The Electricity and Gas Retail Markets Volume monitors the retail prices paid by end consumers at pan-European evel for energy in 2017. The volume consists of three parts analysing:
The Consumer Protection and Empowerment volume looks at the performance of European energy markets from the final household consumer perspective. The volume explores the impact of the Third Energy
Package provisions into national legislation. It analyses in depth public service obligations, the protection of vulnerable consumers, consumer information rights, smart meters and consumer complaints.
The report also elaborates on the existence and effectiveness of consumer protection mechanisms and includes a set of recommendations on how to further enhance consumer rights.
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