II.4.50.

I am a market participant and I am facing issues with my RRM in relation to reporting of my data to the Agency which can result in the potential breach of my reporting obligations under Article 8 of REMIT. Who should I contact?

Answer: In line with the Agency’s current internal procedures, all technical issues in relation to data reporting should be addressed to the Agency's Central Service Desk by the RRM reporting data on behalf of the market participant. The RRM should apply the ARIS Contingency Plan if necessary. A market participant facing IT issues with its RRM’s data reporting may therefore request the RRM to revert to the ARIS Contingency Plan. An RRM must fulfil its obligations under Article 9a of REMIT.14

The relations between the market participant and their respective RRM should be regulated between these entities without the involvement of the Agency, for instance in a service contract or other form of an agreement. However, as the Agency is tasked with the authorisation and supervision of RRMs, market participants are urged to inform the Agency about any potential incompliance with Article 9a of REMIT by an RRM. A notification may be submitted via the Suspicious Transaction Report (STR) form available at the Agency’s Notification Platform: https://www.acer-remit.eu/np/str.

Regarding potential breaches of Article 8 of REMIT, depending on the nature of the case, it could be investigated by the relevant NRA(s) themselves or in cooperation with the Agency as foreseen in Article 13 REMIT. It is therefore advisable that the market participant inform both the relevant NRA(s) and the Agency of any potential issues that would hinder the market participant to fulfil its reporting obligations under Article 8 of REMIT. A notification may be submitted via the Suspicious Transaction Report (STR) form available at the Agency’s Notification Platform: https://www.acer-remit.eu/np/str.